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Do all orders qualify for the $25 refund?

Does the refund apply to each item that was late?

Do holidays and weekends count as business days?

Does the Delivery Incentive Program apply to all shipping destinations?

Home / Help Center / Delivery Incentive

Delivery Incentive

How does it work?

Our commitment is that if we don't deliver in the number of business days we stated when you purchased, we will give you a $25 refund on your order. To calculate, count the specified number of days from the day the order was placed. For Example,

  • An order placed on a Monday with a 2 Day Delivery commitment should arrive by Wednesday.
  • An order placed on Friday with a 2 Day Delivery commitment should arrive by Tuesday of the following week.
  • An order placed on Saturday or Sunday with a 2 Day Delivery commitment should arrive by Wednesday.

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PHONE HOURS

Monday-Friday 6am - 5pm PST

866-203-5392

CHAT HOURS

Monday-Friday 6am - 4pm PST

Saturday & Sunday 6am - 3pm PST