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Returns
We strive to provide our customers with high-quality products and a seamless shopping experience, but since we know it can sometimes be hard to tell if a product is the right fit from a few pictures online, we are happy to assist with a return on most products. Please read our return policy carefully to ensure a smooth return process.
1. Items received within the last 30 days
2. Items in their original condition, uninstalled and unaltered.
1. Made-to-order, custom, or special-order items.
2. Close-out and clearance items.
3. Non-standard finish and lamping options.
4. Small parts and accessories (e.g. bulbs, down rods, extra chains, Palm Fan Blades, etc.)
We provide a pre-generated shipping label; a 10% return fee will be deducted from your refund. Please Note: This option is not available for items shipped via Freight Truck or for items shipped to Hawaii, Alaska, or Canada.
Option Two: Customer Arranged
You arrange return shipping with the carrier of your choice, at your expense. Please note: We do NOT reimburse for any shipping fees incurred.