Here at 1STOPLighting, we work hard to make sure your shopping experience is a positive one! Check out what these happy customers had to say.
Please send us your thoughts and opinions to Reviews@1StOPLighting.com
I would like to commend Fanimation Lighting Co. and all the Customer Service Representatives for the excellent service I experienced from the time of first seeing your website, all the way through the process of following through on this notice of credit. The entire process was user-friendly, personal, professional and every commitment and policy was accurate and made simple. I like giving my business to companies that are customer friendly, have exceptional service and good products. I was sorry that the fans I had
ordered did not fit the spaces for which they were intended, but you certainly made returns easy, efficient and as stated. I will recommend this company any chance I get. Thank you!"
- Faith G 10/06/2016
Emily - Just wanted to f/u and let you know that the crystals where received from the vendor on Saturday. All in order and as agreed
More importantly perhaps I wanted to THANK YOU for all your help, support and perseverance. You represent the true spirit of customer focus, reliability and business ethics. We are far quicker to share the unpleasant experiences where we should be quicker to provide the praise where is due!
Many thanks again!Great job, Emily! Keep up the great work."
- Mauricio V 9/22/2016
I have made five purchases with 1StopLighting since May 12, 2016. I have also had to return three small parts that did not work in an old Hunter Tribeca Fan. I have ended up working closely with both Sales and Customer Service.
My expectations are always low when going online looking for a specific product and trying to low-ball the price. I rarely associate the best price with the best customer service. I have learned that 1StopLighting is a different kind of company and somehow has figured out how to do both...WELL!
[Your team members] are great examples of how the face of the company and the primary contacts for the customer matter more than any mission or values statement, quarterly profit and loss statement, and PRICE. I will gladly pay more for better service. I am loyal, as are all of my customers. I tell other business owners when I have a great experience because I know how valuable customer endorsements can be.
Congratulations on managing your team so well and hiring and keeping the right people. Without good management, leadership, and culture, this kind of customer service doesn't just happen.
I look forward to being a $10,000 customer soon. I also look forward to selecting the charity of my choice for $5.00 donations which I just saw on your website. That kind of stuff makes a big difference to me."
- Merril Watts (Owner, Lindsey Forwarders Inc.) 8/10/2016
I have had nothing but fabulous customer service from this company. Each person I spoke to was nicer and more helpful than the next! The communication with them was excellent and the service very prompt. I intend to spread the word about them! "
- Melanie Kutzen 6/21/2016
I've ordered from this company 3 times and each time it was perfect! Americans who were knowledgeable about the products, got the orders correct the first time, gave me the best price of all the internet sites, items arrived super fast and in perfect condition. One of my orders was two lights to compare to determine which one would fit best in my house, and the one I returned was no hassle, and even the return shipping was free. Best internet site I've used so far. They carry a lot of brands, I only wish they carried ALL brands so I'd never have to order from anywhere else."
- Susan Adams 6/29/2016
Wow! You guys are good!! As a former ad agency ceo, I promise to spread the brand in return. Thank you!"
- Brandon T 5/16/2012